Job Opportunities

WE ARE HIRING A CUSTOMER SUPPORT TEAM MEMBER

Come join the BidWrangler team! We're looking for a customer support team member who is passionate about helping people succeed. Our goal is to wow customers in any way we can to become known for the best customer service in the auction industry.

Job Duties:

• Utilize our support management tools to answer customers via email, phone, and text.
• Proactively and regularly check in with new customers to make sure they are not experiencing any problems as they learn how to use their bidding platform or website.
• Provide live training sessions for clients.
• Eventually be on-call as a member of our support team to provide an outstanding level of customer service, and in the case of emergencies, be available outside normal business hours.
• Identify, log, and recreate errors, bugs, and defects and report them to the team.

Requirements for Applicants:

• You enjoy solving problems.
• You're a strong communicator — in emails, on the phone, and over screen shares. 
• You're a team player. 
• You're a self-starter with a strong work ethic.
• You're comfortable in an open-office environment.

Location:

• Applicants must be able to work in our Harrisonburg, VA office. This is a full-time position. 

Benefits:

• Paid time off
• Health insurance, including vision and dental
• 401(k)