We run a private Facebook group for BidWrangler clients, and if you are not in it yet, you are missing one of the more useful things we offer.
Here is the short version of what it is. It is a closed group, clients only. No vendors, no competitors, no random people. Just the auction companies who actually use our platform. We keep it private on purpose so people can ask honest questions and share how they run their business without an audience.
What people use it for mostly comes down to three things.
They ask questions and get answers fast. Sometimes the answer comes from our team, and a lot of the time it comes from another user who has already dealt with the same thing. If you are setting up a sale and you hit a snag, you can post it and have an answer before you would have finished writing a support ticket. The people in there know auctions, so the help tends to be practical.
They learn from each other. This is the part I did not fully expect when we started the group. Clients trade ideas constantly, how they handle live and online bidding together, how they word their terms, how they prep a catalog so it loads faster. Some of it is stuff we never would have thought to document. You get to see how other companies actually do the work.
They hear from us first. When we ship a new feature, fix a bug, or have something coming down the line, the group is where we say it. You will usually know about a change here before it shows up anywhere else. If something on the platform behaves differently than it did last week, this is where you find out why and how to use it.
If you are a BidWrangler client and you are not in yet, search "BidWrangler Users Group" on Facebook and request to join, or reach out to us and we will add you.
