We run a private Facebook group for BidWrangler clients, and if you're not in it yet, you're missing one of the more useful things we offer.
Here's the short version. It's a closed group, clients only. No vendors, no competitors, no random people. Just auction companies who actually use our platform. We keep it private on purpose so people can ask honest questions and talk about how they run their business without an audience.
People use it for three things, mostly.
They get answers fast. Sometimes it's our team, but a lot of the time it's another user who's already dealt with the exact same thing. You're setting up a sale, you hit a snag, you post it, and you'll probably have an answer before you'd have finished writing a support ticket. Everyone in there knows auctions, so the help is practical, not theoretical.
They learn from each other. This is the part I didn't expect when we started the group. Clients trade ideas all the time: how they run live and online bidding together, how they word their terms, how they prep a catalog so it loads faster. Some of it is stuff we never would have thought to write down ourselves. You get to see how other companies actually do the work, not just how we think they should.
They hear from us first. New feature, bug fix, something coming down the line, the group hears it first. You'll usually know about a change here before you see it anywhere else. If something on the platform acts differently than it did last week, this is where you find out why.
If you're a BidWrangler client and you're not in yet, search "BidWrangler Users Group" on Facebook and request to join, or just reach out and we'll add you.
